Privacy Policy

Privacy Policy

At Open Arms Early Education, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or enrol your child in our services. By accessing our website or submitting information to us, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of personal and sensitive information:

• Parent/Guardian Information: Name, email address, phone number, address, and other relevant contact details.

• Child Information: Child’s name, date of birth, health and medical details (including allergies and immunisation status), development information, and care requirements.

• Payment Information: Banking or billing details necessary for processing fees and charges.

• Website Usage Data: Non-identifiable information such as browser type, IP address, pages visited, and interactions with our website (collected via cookies).

  
  

How We Use Your Information

We use the personal information we collect to:

• Process enrolments and manage your child’s participation in our services.

• Communicate with you regarding your child’s care, centre updates, and any changes to policies or services.

• Maintain compliance with Australian regulatory requirements, including those outlined by ACEQA and NSW Department of Education.

• Improve our website’s usability and user experience through anonymous tracking and analytics.

• Respond to inquiries and provide customer support.

  
  

Data Security

We take your privacy and data protection seriously. Your personal information is securely stored using industry-standard practices, including restricted access, secure databases, and encrypted transmissions where appropriate. While we make every effort to ensure the safety of your data, no digital platform is entirely immune to risk.

Sharing Your Information

We do not sell or rent your personal information. Information may be disclosed only:

• To trusted service providers or contractors who support our operations (e.g., enrolment platforms, payment processors) and are bound by confidentiality.

• If required by law or to comply with legal or regulatory obligations.

• With your express consent, for any purpose not already described in this policy.

  
  

Cookies

Our website may use cookies to enhance your browsing experience and collect data to help us improve our services. Cookies allow us to understand user preferences and website traffic patterns. You may control or disable cookies through your browser settings, though this may affect some features of the website.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw your consent or request that we delete certain data (subject to legal or contractual limitations).

• Opt out of receiving non-essential communications.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date. Continued use of the website or our services indicates acceptance of the updated terms.

Contact Us

For any questions regarding these terms, please contact us at:

Email: ambarvale@openarmseec.com.au

Phone: (02) 4625 1294

Address: 122 Dickens Road, Ambarvale, NSW, 2560.